ISO 20000 ITSMS Certification & Consultancy

Preparing for ISO 20000-1 certification requires structured service management practices, clear process boundaries, and verifiable operational controls tailored to your IT services.

Auditors review operational evidence to verify active governance. Preparing structured documentation ensures your service practices conform to ISO standards.

1. Define Services and Customers

2. Assess Gaps

3. Implement Service Controls

4. Review Evidence and Audit

Identify your core IT service offerings, establish customer business requirements, and formalize service management scope boundaries across your organization.

Evaluate existing IT service operations against ISO 20000-1 requirements to uncover process gaps, documentation deficits, and resource priorities.

Deploy standardized service management workflows, execute operational controls, and align technical teams with formal incident, problem, and change procedures.

Conduct internal service reviews, compile operational evidence, execute management evaluations, and present verified records to an accredited certification body.

Core Evidence Items

Scope & Timing

Organizational Certification

Independent Audit Body

• Service catalogue defining active services, operational commitments, and SLAs

Total implementation cost and timing depend on organizational scope, service complexity, and existing process maturity rather than standard fixed rates.

ISO 20000-1 certifies your company's service management system as an organization, differing from ITIL qualifications earned by individual personnel.

Final certification decisions rest with an accredited independent third-party registrar that evaluates your operational evidence against the standard.

• Supplier agreements, underpinning contracts, and vendor performance monitoring records

• Incident logs, problem investigation files, and change management approvals

• Periodic IT service performance reports, capacity reviews, and availability tracking